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Got Any Questions?
Use the form below to get in touch with the sales team
FAQs
Below are some of are common questions
How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with your tracking link to follow your delivery progress.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay through Yoco, all processed securely through encrypted checkout.
How long does delivery take?
Delivery typically takes 7–15 business days, depending on your location. You’ll receive tracking details as soon as your order is dispatched.
What are the delivery costs?
* Orders under R250 – R90 delivery
* Orders between R250 and R999 – R50 delivery
* Orders above R999 – Free delivery
Do you offer returns or exchanges?
Unfortunately, no returns or exchanges are accepted due to the hygienic nature of our pet products. Each item you receive is 100% new, unused, and sealed for your peace of mind.
Can I cancel my order after payment?
Once payment has been made, orders cannot be canceled or changed. Please make sure all details are correct before confirming checkout.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you deliver outside South Africa?
Currently, we only ship within South Africa, but we’re working on expanding international delivery soon.